Call Us Free: 817-478-VAPE(8273)

Shipping, Warranty & Returns

Shipping, Warranty & Returns   Rocknrollvapes.com is committed to delivering you the best shopping experience possible and we stand behind our product! We offer a limited 30 day limited warranty from the date of purchase against defects in workmanship and materials for most of our products and accessories. This warranty is subject to the Terms and Conditions of purchase set forth here on our website. The warranty will be considered void if the product has been tampered with in any way, has been used with parts other than those sold and supplied by Rock n Roll Vapes, is damaged through improper use, normal wear and tear, acts of God, negligence and/or abuse. Warranty Limitations All of our electronic products are covered under our 30 day  limited warranty with the following limitations: •Atomizers and Cartomizers: Due to the normal usage and limited life expectancy of atomizers and cartomizers, we offer no warranty on these items. •Batteries, Chargers, and Charging Packs: Our limited warranty covers only those defects that arise as a result of normal use of the product and does not cover any other problems, including those that arise as a result of: (i) improper maintenance or modification; (ii) parts or supplies not provided or supported by Rock nRoll Vapes; (iii) operation outside the product’s specifications; or (iv) unauthorized modification or misuse. BATTERY FAILURE DUE TO FLOODING IS NOT COVERED UNDER OUR WARRANTY. •Liquids, Accessories, and Swag: Liquids, T-shirts, hats, and other accessories and “swag” are not covered under our warranty and are provided as-is. However, we do wish to provide excellence in satisfaction of our products and if you find yourself dissatisfied we will do our best to provide an amicable solution. •Items lost in transit: Once an item is shipped and a receipt or tracking number is provided, Rock n Roll Vapes shall not be responsible for receipt of your package. Returns Due to the fact that our product is a consumable and can not be repackaged or resold like most other electronic devices, we do not offer a full money back guarantee. However, customer satisfaction is our top priority and to ensure that you are 100% satisfied with your product, we do offer a limited warranty against any and all manufacturing defects as stipulated above under the warranty section. If you feel that you have received a defective item and would like to initiate a return under the terms of our warranty plan please send an email to info@rocknrollvapes explaining the nature of the problem you are experiencing, provide your rocknrollvapes.com order number, and a daytime phone number where we may reach you. If after receiving your email and the item has been deemed eligible for replacement under our warranty program, our customer service team will send you a postage paid return package including an RMA form to be completed and returned with your defective item. Upon receipt of the defective item, our team will inspect and test the item to ensure it falls under our warranty replacement guidelines, will communicate the status of said RMA through the email and possibly phone communication, and will initiate the replacement of the item. We reserve the right to refuse replacement if we find that the item does not meet the guidelines of our warranty replacement program as outlined above. If an item is refused replacement it will be returned to you along with an explanation as to why the item was refused. All refused items and/or approved replacements will be given a tracking number which will be communicated through email to you so that you are aware of the status of your RMA item(s) Shipping We know how much you want to get your hands on your new Rock n Roll Vapes products and to help you, we promise you this…ALL OF OUR ORDERS SHIP WITHIN 24 HOURS.* •FREE USPS Priority Mail Shipping on orders over $50. •USPS First Class for smaller orders. All shipments over $50 will be issued a tracking number for your convenience and you will be notified as soon as your package is processed and be able to track those shipments from www.usps.com/shipping/trackandconfirm.htm . Our products are only available to US customers only. Orders are typically received within 3 to 5 business days. If you have any questions about shipping times, please feel free to contact us regarding your concerns. We are committed to providing you with the best shipping service and if for whatever reason, you experience shipping issues, please contact us and we will do whatever is in our power to make sure that you receive your goods on time and in full working order! * Disclaimer – As much as we wished that USPS worked 365 Days a year; they do not. USPS does ship on Saturday and any orders placed before 8:00 am on Saturday will be shipped the same day. Any orders placed the day before a holiday can be expected to ship the next business day. If there is ever an issue that prevents us from shipping your order within 24 hours, you will be contacted by a customer service representative ahead of time to resolve the issue in a timely manner so that your package can be mailed as soon as possible. We can not be held liable for shipping delays due to weather conditions. We are not responsible for and can not be held liable for any orders that are shown as delivered by the USPS but are not received by you. Furthermore, we can not be held liable for any damages or lost items due to shipping.

Address

4388 W Green Oaks Blvd Suite 103
Arlington Tx 76016
info@rocknrollvapes.com
Phone: (817)-478-8273

Secure Info

Online Payment Service
Visit Us On FacebookVisit Us On Google PlusVisit Us On TwitterVisit Us On Youtube